New ways to keep in touch with residents

Ward contact posterPlease note this post is from my previous blog. To read my posts during the 2017 General Election campaign click here.

I’ll be holding my first surgery as a Coldharbour & New Eltham ward councillor a week on Saturday – and this week our new poster will be going up on noticeboards across the ward to advertise this and other sessions.  One of the really positive pieces of feedback we had from residents during the election campaign was John and Mandy’s availability over the last 4 years – literally 7 days a week, 52 weeks a year.

Surgeries are a really important part of that, so we will be continuing to hold 5 a month for the foreseeable future.  While a council candidate I sat in on several alongside John and Mandy, and back when I worked for Chris White MP I often helped with his – I know just how crucial it is that residents know they can always have a face-to-face conversation. Continue reading New ways to keep in touch with residents

Twitter finally finds the right tone

Please note this post is from my previous blog. To read my posts during the 2017 General Election campaign click here.

Last week I argued that Twitter UK had got its response to its trolling/abuse/threats crisis all wrong, and that it should have held its hands up straight away and taken immediate action to roll out its existing ‘report abuse’ button to all platforms.

Yesterday the company finally found the right tone.  In a statement starting with “It comes down to this: people deserve to feel safe on Twitter”, it promises an all-platform ‘report abuse’ button from next month, improved rules and a new partnership with the UK Safer Internet Centre including free promotion through its promoted tweets advertising system. Continue reading Twitter finally finds the right tone

What’s taking Twitter so long?

Please note this post is from my previous blog. To read my posts during the 2017 General Election campaign click here.

A few weeks ago I chose a case study for an essay I’m writing on how organisations should communicate in crisis situations.  I should have waited a few weeks.  Twitter’s disastrous handling of the vile trolling of banknote campaigner Caroline Criado-Perez is a lesson in how not to do it.

The hateful messages that Criado-Perez received sparked an angry backlash from Twitter users, demanding the addition of a ‘report abuse’ button for every tweet on the platform.  That was three days ago.  Twitter UK’s first response, from Tony Wang was straightforward but woefully lacking: the company was “testing ways to simplify reporting” of abuse. Continue reading What’s taking Twitter so long?